AHMED ELAMIN
System Administrator Engineer
Senior IT Engineer with more than 4 years of extensive experience, planning and implementing robust systems and networks. In depth knowledge with the ability to troubleshoot and rollout complex systems.
a7dmwia@outlook.com
+1 (646) 430 4596
Queens, NY, USA
linkedin.com/in/ahmed-elamin-18405622a
EXPERIENCE
IT Manger
SARC SD (USA)
2023 – presnet,
The Sudanese American Research Center (SARC)
Performed minor repairs on hardware, software and peripheral equipment.
Maintained documentation records regarding equipment
installations and replacements.
System Administrator Engineer
MASAD
08/2022 – Present,
Analyzed, installed, integrated, modified, and supported
associated systems, networks, software, and databases
Introduced a System Center Operations Manager to provide
granular monitoring for servers and network devices
Technical Support Engineer
GIAD INDUSTRIAL GROUP CO. LTD.
06/2021 – 06/2022,
Giad Industrial Group on of the largest industrial group in Africa.
Performed minor repairs on hardware, software and peripheral
equipment.
Maintained documentation records regarding equipment
installations and replacements.
Technical Support Engineer
Wad Abdul Latif for services & investment Co. LTD.
08/2019 – 12/2020,
a company group providing services and investment to leading companies in sudan.
Detected and resolved customer issues and errors in campus computer systems.
Installed & diagnosed data cables/ports from CISCO routers, switches, servers.
Help Desk Technician
Alnaji Energy co. ltd.
07/2018 – 12/2019,
a company group providing services to the biggest energy companies in
sudan.
EDUCATION
Bachelor Degree In Telecommunication
Engineering And Space Technology
Future University
11/2012 – 04/2018
SKILLS AND COMPETENCY
- Risk Management planning
- Documentation management
- Technical Solution Development Project Coordination
- Technical Support Diagnosing Issues
- Network Administration Virtualization
- System Backup Problem Solving
- Issue Diagnosis and Resolution
- Hardware Troubleshooting Remote Support
TRAINING & CERTIFECTION
- CompTIA A+ CE Certified (03/2024 – Present)
- Google Cybersecurity Professional Certificate, (07/2023)
- Google System Administrators and IT Infrastructure
- (02/2023)
- Google IT Support Professional Certificate (03/2021)
- ICDL Base (12/2021)
- CCNA 200 301 Training (04/2021)
- Linux Ubuntu (10/2016)
LANGUAGES
English
Full Professional Proficiency
Arabic
Native or Bilingual Proficiency
TECHNOLOGIES
- ITIL V4
- MS Office Exchange Server
- Windows Server Active Directory Cyber Security
- Microsoft365 Imaging Software Technical Support
- VPN Printing Support ITIL Practitioner
- Ticketing system Python SQL Web Design
- Photoshop VM Ware Veeam